Show All Answers

1. How do I report a pothole or other road maintenance issue?

Please submit a Request for Action through this website to report any damage or need for repair on the island's streets and roads. *Note: Lee County maintains Estero Boulevard and the Town maintains all side streets. Town staff are happy to report maintenance issues regarding Estero Boulevard to the County on behalf of residents.*

2. How do I report a street light that is out?

For regular street lights in residential areas, fill out this form with Florida Power & Light. 

If you notice one of the ornate street lights in the Times Square/Old San Carlos business area that is out, please submit a Request for Action through this website.

3. I live on the island. How do I obtain a resident parking permit?

Parking permits are available for island residents and business owners through the Beach and Street Enforcement (BASE) Office. You may purchase them from the BASE Office during regular office hours for $25.00. The permit is valid for one year after the date of purchase. More...

4. There is a tree overhanging the street right-of-way and creating a traffic hazard. How can I get this taken care of?

Please submit a Request for Action through this website and Town maintenance staff will be dispatched.

5. When do I put out my household trash, refuse, yard waste and recycling for pick up?

Trash, refuse, yard waste and recycling may only be put out to the curb the night before a pickup day.  It is a violation of Town Code for waste to be out by the curb more than 24 hours before or after pickup.

• Thursday is pickup day for regular household trash of 50 pounds or less. 
• Wednesday is pickup day for recycling. Call VEOLIA at 239-334-1224 to request a recycling bin. 
• Wednesday is also pickup day for yard clippings, leaves, tree limbs and other agricultural waste from landscaping activities. These items are to be placed in trash cans, bags, or bundled with twine. Bags and bundles are to be less than five foot long and no more than 40 pounds. 
• To request and schedule a FREE special pick-up of appliances and large items (i.e. furniture), Call VEOLIA at 239-334-1224. 
• Additional pickup and/or weekend/Saturday pickup may be arranged by contacting Veolia. This service is at an additional charge.
• Call Lee County at 239-533-8000 for hazardous waste disposal. 
• The Lee County Solid Waste Division has a permanent Household Chemical Waste Collection facility on 6441 Topaz Court (off Metro Pkwy). Residents may now dispose of household chemical waste between the hours of 8 a.m. and 5 p.m., Monday through Friday, and every first Saturday of the month from 8 a.m. to Noon. The facility will be closed on holidays observed by Lee County.
• Property owners and managers of rental properties are responsible for ensuring that their tenants comply with the garbage collection regulations.

Additional information

Thursday regular garbage collection

• Trash must be placed in secured trash cans to prevent wild animals from getting to it.
• Trash must be placed within six feet of a curb by 6:30 a.m. on the day of pickup
• Trash must be placed in a container of 40 gallon capacity or less with a lid that has a handle on each side and is weather proof/animal proof, sealed tight; suitable heavy mil plastic bag is also acceptable
• Bulky items that are to be picked up with garbage collection (sofas, chairs, mattresses, etc.) may not be placed to the curb more than 24 hours before scheduled pickup

Wednesday recycling collection

• Corrugated carboard boxes are to be broken down flat and not exceed four feet by six feet and six inches thick
• Commingled glass, aluminum, plastic and glass may be placed in blue recycle bins. Please do not place any recyclables in plastic bags. 
• Bottles, jars, and cans must be free of residuals.
• Place newspapers, magazines, catalogs, telephone books, computer and office paper, junk mail and envelopes into separate paper bags or request an additional recycling bins for paper products
• Do not place garbage or yard waste in recycling bins

Wednesday yard waste collection

• Yard waste must be placed in containers of 40 gallon capacity or less with a handle on each side, or securely tied in bundles that are no longer than six feet and weigh no more than 50 pounds per bundle or container.
• Unbundled palm fronds may be placed at the curb in near stacks of less than 50 pounds
• Yard waste may not be placed on empty lots

6. How do I dispose of large household items like appliances and furniture?

To request and schedule a FREE special pick-up of appliances and large items (i.e. furniture), Call VEOLIA at 239-334-1224.

7. How do I dispose of household chemical waste like paint and antifreeze?

The Lee County Solid Waste Division has opened its permanent Household Chemical Waste Collection facility on 6441 Topaz Court in Fort Myers (off Metro Pkwy) for operation. Residents may now dispose of household chemical waste between the hours of 8 am and 5 pm, Monday through Friday and every first Saturday of the month from 8 am to 12 Noon.The facility will be closed on holidays observed by Lee County. In coordination with the Lee County Solid Waste Division, the Town will host a quarterly hazardous waste collection day on the island. Watch the Town’s website, social media and digital publications for information. 

More information...

8. How do I register a complaint or other comment with LeeTran regarding trolley service?

Lee Tran encourages customer feedback regarding operations. Comments can be submitted through their customer service telephone number 239-533-8726 (239-Lee-Tran) or via the Lee Tran website. Minimum information needed to properly identify a Trolley Operator for corrective action is the Trolley number and the time of day. Lee Tran will soon have video surveillance systems installed on all trolleys, enabling a visual review of any incident reported. Lee Tran Website

9. Where does the trash go that's picked up from my curb?

It goes to Lee County’s 260 acre Waste Resource Recovery Facility on Buckingham Road, and gets sorted for reusable and recyclable materials. The parts of your trash with the lowest value are converted to energy that powers thousands of households!

Tours of this facility are available by calling 239-533-8000. On the tour, you will learn about “The Pit” and “The Claw” and a giant magnet, and how they fit into the disposal of your trash in viable economic and environmental ways.

Reusable and recyclable materials include plastic, cardboard, glass, metal cans, construction debris, tires, trees and brush. Learn more: 

Need mulch? It’s FREE to Lee County residents at five locations. (Yard debris is turned into mulch.)