Utilities

UTILITY BILLING UPDATE: AUGUST 1, 2023

The billing company used by the Town to prepare and mail utility bills mistakenly sent July’s bills out to all customers with a $0.00 balance on August 01, 2023. Corrected bills will be issued and sent to all customers on August 03, 2023. We apologize for the inconvenience this has caused our customers.

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The Utilities Department is daily receiving a high volume of calls and emails with questions and our team is working diligently to help everyone as quickly as possible. To help us serve you and all customers more effectively, we are requesting that all questions be sent by email to utilities@fmbgov.com. We will get back to you as quickly as we can! 
We understand the devastation that Hurricane Ian caused our residents. If you are not using water at this time, we can waive your water and sewer base fees. If you would like to prevent further billing of these fees, please email the Utilities Department at utilities@fmbgov.com with your name and service address. 
PLEASE NOTE – All residents are required to pay stormwater fees. If you use https://www.eonlinebill.com/ftmyers to pay your water bill with a credit card, there is a 3.5 percent credit card processing fee added. This fee was approved by Town Council in the Fiscal Year 2023 Budget which began on October 1, 2022. To avoid the credit card fee, use one of the following methods:
- Change your payment method in your online account to withdraw your payment directly from your bank account
- Mail a check to the Town at 2525 Estero Boulevard, Fort Myers Beach, FL 33931
- Deliver your check to the Town Hall temporary complex at 2545 Estero Boulevard and leave it in the receptionist’s area in the designated drop box. Town Hall complex hours are Monday through Friday, 8:30 a.m. to 4:30 p.m.

URGENT INFO REGARDING WATER RESTORATION AFTER HURRICANE IAN

Steps to water restoration for property owners 


To have water service restored to your home, contact Utilities at utilities@fmbgov.com.

You will be contacted by the Utility Department upon acceptance of your structural and electrical inspections, and when your street has had water restored, for a time to restore water to your home. 

You MUST be present when water is restored should any issues arise.

To communicate with the Town's Utilities Department, 

email utilities@fmbgov.com

Read the rate study

Technical Specs and Standard Details

Application for Service


*Please include a copy of your drivers license when submitting an application for service.
 You can submit your application and drivers license via email at newaccounts@fmbgov.com, by mail or in person.

If you have a general question, please email us at utilities@fmbgov.com and we will get back to you within 24 hours.

Billing Adjustment Request Form

To be considered for a billing adjustment due to a leak for high consumption incidents, you must fill out a Billing Adjustment Request Form. Click on the link below to access this form. Please return via email at utilities@fmbgov.com.

Billing Adjustment Request Form

Online Bill 

Create a new account to access your water bill. Your district code is 01.
 

Sign up for Precautionary Boil Water Notices


The Town of Fort Myers Beach uses a variety of ways to inform the public when a boil water advisory is in effect. These include:

1) The CODE RED notification system sends a recorded message to a phone line, a text message to a cell phone, and/or a message to an email address. Residents, business owners, and property owners are encouraged to sign up with a home phone number, a cell phone number, and/or an email address. To sign up for this system, click the following link and fill out the registration form.

Sign up for CODE RED

Download the CODE RED Mobile Alert App

2) The Town's social media - Facebook & Twitter

3) Text and email alerts from the Town's website - SIGN UP

4) News item on the homepage of this website

5) Alert message on the top navigation bar of the website

6) Local media outlets 

TIPS ON BOILING WATER

1.  Fill a pot or pan with cold water.
2.  Start timing after the water boils. (You may see little bubbles forming at the edges of the pot; these are just air bubbles from the water; when steady streams of big bubbles are sent up from the bottom of the pot, your water is starting to boil.)
3.  Boil for one full minute.
4.  Boil as much water in a pot as you can comfortably lift without spilling. Caution should always be           exercised when handling boiling water to minimize the risk of burns.

Fort Myers Beach Backflow Program Procedures

Backflow Procedures


Current Certified Backflow Testers

If you are currently providing testing for Fort Myers Beach customers and need to report a backflow device tester form, please contact BSI at 800-414-4990.


New Certified Backflow Testers

For more information on becoming an approved tester, please contact BSI at 800-414-4990.


Water Quality Reports

Additional Resources

Water Facilities Plan

Fort Myers Beach Mandatory Water Restrictions


Since March 26, 2011, the Town issues citations for violations of water restrictions. To find out the details on the restrictions and when you can water your lawn, download the Fort Myers Beach Mandatory Water Restrictions Information Sheet.